SWT Terms & Conditions
All appointments will require a booking fee payment at the time of booking. For all our services the booking fee will be based on the total cost of your appointment.
- All appointments will be required to pay a booking fee. This is payable at the time of booking to secure the appointment date and time offered. For all our services a booking fee will be based on the total cost of your appointment, unless wrapping or PPF where material costs must be paid in full before ordering. The booking fee will be deducted from the final cost of your invoice.
- If you fail to attend an appointment without prior notification the booking fee will not be refunded or transferred to another date if offered.
- If an appointment is cancelled less than 48 hours in advance of the work commencing the booking fee will not be refunded.
- If you wish to reschedule an appointment less than 48 hours in advance of the work commencing a £25.00 administration fee will apply. The booking fee will not be refunded, but is transferrable to the new appointment but the admin fee is fixed.
- If a booking is cancelled before 48 working hours, the booking fee may be transferred to the new if offered appointment with out additional administration fees ONCE. If further amendments need to be made a £25.00 administration fee with apply.
- For any Vinyl Wrapping or Paint Protection Film work, a booking fee of half the invoice total applies or the total material cost. This is at the discussion of management. This ensures we can order the materials need for the work to be completed.
- Valeting and Detailing bookings require a booking fee of 35% of the total invoice. All other terms and conditions apply to detailing and Valeting appointments.
We ask that all vehicles are delivered to us in a reasonable state of cleanliness inside and out, your vehicle is our office for the time it is left with us and we wish to carry out our work to the best standard we can free from obstruction or obstacles, these include:
- Dog Guards / pet beds / bowls/ leads etc
- Pet Hair
- Dog Cages
- Child Seats
- Large items in the luggage area such as pushchairs, tool boxes etc
- General Litter
- Coats / shoes / wellington boots
If items are left in the luggage area a set £12.50 fee for removal will apply. If items are strapped / fixed into the luggage area these will also be subject to the removal fee and will not be secured back into place. Inc Tool boxes/ pushchairs / bags / coats / pet items / storage boxes.
If child seat(s) are present and required to be removed to gain access to glass during tinting we WILL NOT reinstall it. We advise you check this before your vehicle leaves the premises or remove it before your appointment. If we need to remove a child seat(s) there will be no additional charge for this.
Vehicles that need additional cleaning above and beyond our usual strict routine will be charged an additional cleaning fee of £45.00 per hour. We will endeavour to do our best to contact you and advise you of this before we continue any work but due to the nature of our business this is not always possible. This may lead to the final invoice total not being what you were originally quoted.
Examples of additional cleaning charges may include but not limited to:
- Silicon based dressing
- Paint overspray
- Existing tint or vinyl wrap previously installed
- Window dressings – Anti fog spray – Hydrophobic coatings
We have a very rigours cleaning process we follow but in some situations this process is not enough, so additional cleaning and preparation is required above our standard process this will be chargeable.
- If a vehicle booked in for tinting and it is found to have previous tint film installed. This will require removal at a cost of £45.00 per hour. If you are unsure if your car has film tint please contact us in advance for a consultation appointment where we can advise you. We will try our best to contact you to advise of this if found but due to the nature of our work this isn’t always possible.
- For a vehicle booked in for Vinyl wrapping or paint protection film we ask that the car be professionally valeted no more than 48 hours in advance of your appointment. If required we can offer this service before your appointment at an additional cost to you the customer and would require an additional full day here at the workshop. Please speak to a member of staff for further info ration about this.
- If the vehicle is found to be unclean and not in an acceptable condition, additional cleaning charges will be applied. These will be charged at £45.00 per hour and may result in your car being delayed.
- Booking fees for remaps and carbon cleans are fixed at £50.00. The booking fee will be deducted from the final invoice but all other terms and conditions apply. On arrival at our workshop additional forms will need to be acknowledged, agreed and signed before any remap work is carried out.• Booking fees for remaps and carbon cleans are fixed at £50.00. The booking fee will be deducted from the final invoice but all other terms and conditions apply. On arrival at our workshop additional forms will need to be acknowledged, agreed and signed before any remap work is carried out.
- Booking fees may be paid by cash, credit or debit card at our office in Wellington Somerset in person. Credit or debit card payment over the telephone. We do not keep records of customer card details and any details. Paying a booking fee via bank transfer or BACS payment is by managers discusion. An invoice can be sent with our payment bank details on to your requested email address. On all payments please quote the invoice number related to your booking. Booking fees must be paid within 5 business days of the invoice date. But a minimum of 14 business days of the appointment if paying via bank or bacs.
Final invoice amounts must be paid either on or before the booking date. These can be made in cash, credit or debit card. The final invoice balance must be paid in full before the vehicle will be released from our workshop.
We no longer accept cheques or bank (bacs) payments for final invoice total.
By booking your vehicle in with South West Tinting you agree to these terms and conditions in full. Please complete the acceptance of terms and conditions form at the top of this page. No work will be carried out without the acceptance of these terms and conditions.
If the terms and conditions are not accepted before you appointment then it is likely the vehicle will be turned away and the booking fee will not be refunded. Additional charges may apply.
